About These Terms

These Terms & Conditions govern your use of elavanyo.com and any purchases made through the website.

By using this website or placing an order with Elavanyo, you agree to be bound by these terms, together with our Privacy Policy and Delivery & Returns policy.

Nothing in these terms affects your statutory rights as a consumer.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services, website or applicable law.

The terms that apply to an order will ordinarily be those in force at the time the order is placed. We therefore recommend reviewing this page periodically.

Orders

By placing an order through elavanyo.com, you confirm that the information you provide is accurate and that you have authority to use the payment method selected.

After placing an order, you will receive an acknowledgement by email. This acknowledgement confirms that we have received your order; it does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where, for example, an item is unavailable, there is an obvious pricing or product-description error, payment cannot be authorised, or we reasonably suspect fraudulent or unlawful activity.

Where payment has already been taken for an order that we subsequently cancel, the relevant amount will be refunded.

Products, Descriptions and Availability

We take reasonable care to ensure that product descriptions, photographs, specifications and prices shown on the website are accurate.

However, colours may appear differently depending on the device or screen used, and measurements or other descriptions may occasionally be approximate.

Product availability may change without notice, and the appearance of an item on the website does not guarantee that it will remain available.

We reserve the right to alter or discontinue products and to correct errors or omissions where necessary.

Pricing

Prices displayed on the website are those applicable at the time shown and may change from time to time.

Any applicable delivery charges will be shown before an order is completed.

If we discover an obvious error in the price of an item you have ordered, we may contact you before accepting the order to give you the option of proceeding at the correct price or cancelling the order.

Delivery

Orders will be delivered to the address supplied during checkout.

We will take reasonable steps to dispatch and deliver orders within the times indicated on the website, although delivery dates are estimates unless expressly stated otherwise.

Unless otherwise agreed, goods will be delivered without undue delay and in accordance with applicable consumer law.

Further information is available in our Delivery & Returns policy.

Risk in the Goods

Where you are purchasing as a consumer, goods remain at our risk until they come into the physical possession of you, or another person identified by you to receive them.

An exception may apply where you independently appoint a carrier that we did not offer as a delivery option.

International Orders, Duties and Taxes

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless expressly stated otherwise, such charges are the responsibility of the recipient.

Customs procedures may also affect delivery times and are outside Elavanyo’s direct control.

Cancellation and Returns

Consumers purchasing online generally have the right to cancel eligible orders within the statutory cancellation period.

For most goods, this period ends 14 days after the day on which the goods come into the physical possession of the customer, or another person nominated by them to receive the goods.

Where a cancellation right is exercised, goods should ordinarily be returned within 14 days after the customer informs us of the cancellation.

Further information, including return conditions and refund arrangements, is set out in our Delivery & Returns policy.

Nothing in that policy or these terms limits any statutory rights relating to faulty, damaged or misdescribed goods.

Intellectual Property

Unless otherwise stated, the content of elavanyo.com — including text, photographs, illustrations, graphics, logos, designs, video, audio and other materials — is owned by or licensed to Elavanyo and is protected by applicable intellectual-property laws.

You may view and use the website for your own personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, commercially exploit or otherwise use substantial parts of the website or its content without prior written permission, except where permitted by law.

Acceptable Use

You must not use this website:

  • for any unlawful or fraudulent purpose;
  • in a manner that could damage, disable or interfere with the website;
  • to introduce viruses, malware or other harmful material; or
  • to attempt to gain unauthorised access to the website, its systems or associated data.

Website Availability

We aim to keep elavanyo.com available and functioning properly, but we cannot guarantee that access will always be uninterrupted or error-free.

We may suspend, withdraw or modify parts of the website where reasonably necessary for maintenance, security, technical or business reasons.

Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability that cannot lawfully be excluded under applicable consumer-protection legislation.

Subject to those rights, Elavanyo is not responsible for losses that were not reasonably foreseeable when the contract was entered into, or for losses arising from circumstances outside our reasonable control.

Where you use the website as a consumer, we do not exclude responsibility for providing goods that conform to the contract or for any other rights or remedies that the law provides and which cannot lawfully be excluded.

If you use the website for business purposes, different limitations may apply.

Third-Party Links

The website may occasionally contain links to third-party websites or services.

Such links are provided for convenience and do not necessarily constitute endorsement. We are not responsible for the content, availability or practices of third-party websites.

Customer Accounts

Where customer-account functionality is available, you are responsible for ensuring that the contact information associated with your account is accurate and kept up to date.

You should take reasonable steps to prevent unauthorised access to your account and notify us if you become aware of suspected misuse.

We may restrict or suspend access to an account where reasonably necessary for security, fraud prevention or legal compliance.

Age and Capacity

By placing an order, you confirm that you have the legal capacity to enter into a binding contract.

If you are under 18, you should only place an order with the involvement and permission of a parent or guardian.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory rights available under the laws applicable where you live.

Nothing in these terms prevents a consumer from relying upon any mandatory rights available to them under applicable law.

Contact

If you have any questions about these Terms & Conditions or an order placed with Elavanyo, please contact us at contact@elavanyo.com.

Business information: Elavanyo, 128 City Road, London EC1V 2NX, United Kingdom